Complaint Management

Dear Customer,

At Faysal Bank, we welcome your suggestions/feedbacks/complaints, as we aim to achieve excellence through highest standards of customer services. If you have any queries or complaints call us at our Contact Centre helpline on 021-111060606, available 24/7.

In order to lodge a complaint, you may:

  • WhatsApp us on 0310-1786786
  • Contact Centre helpline on 021-111060606
  • Email us at: [email protected]
  • Write to us and drop your complaint in the Complaint Box available at your nearest branch.
  • Lodge a complaint by visiting branch.
  • Social Media Platforms
  • Mail us at Complaint Management Unit 6th Floor, Faysal House, ST- 02, Shahrah-e-Faisal. Karachi. Pakistan
  • Fax us at: 021-32800014

Please provide the following in your communication

If you wish to lodge a complaint through our website, please fill the below form and provide following necessary information.

  • Name
  • Mailing Address & Telephone No.
  • C.N.I.C Number
  • Branch Name
  • Supporting Documents
  • Registered/valid cell number.
  • Branch name
  • Last 4 digits of Account/Card Number
Complaint Management

Required upload size: 2MB - 4MB

Complaint Turnaround time

Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. However, in fraud related complaints, the Turn Around Time for final reply will be within 30 days.


For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan in the following way:

  • Write your complaints at: Banking Mohtasib Pakistan, Shaheen Complex, M. R. Kiyani Road. Karachi.
  • Call: +9221-99217334-38
  • Visit:

Complaint Handling Mechanism

Dispute Forms