Complaint Management
Dear Customer,
At Faysal Bank, we welcome your suggestions/feedbacks/complaints, as we aim to achieve excellence through highest standards of customer services. If you have any queries or complaints call us at our Contact Centre helpline on 021-111060606, available 24/7.
In order to lodge a complaint, you may:
- WhatsApp us on 0310-1786786
- Contact Centre helpline on 021-111060606
- Email us at: [email protected]
- Write to us and drop your complaint in the Complaint Box available at your nearest branch.
- Lodge a complaint by visiting branch.
- Social Media Platforms
- Mail us at Complaint Management Unit 6th Floor, Faysal House, ST- 02, Shahrah-e-Faisal. Karachi. Pakistan
- Fax us at: 021-32800014
Please provide the following in your communication
If you wish to lodge a complaint through our website, please fill the below form and provide following necessary information.
- Name
- Mailing Address & Telephone No.
- C.N.I.C Number
- Branch Name
- Supporting Documents
- Registered/valid cell number.
- Branch name
- Last 4 digits of Account/Card Number
Complaint Turnaround time
Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. However, in fraud related complaints, the Turn Around Time for final reply will be within 30 days.
Note:
For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan in the following way:
- Write your complaints at: Banking Mohtasib Pakistan, Shaheen Complex, M. R. Kiyani Road. Karachi.
- Call: +9221-99217334-38
- Visit: www.bankingmohtasib.gov.pk